gon88 Terms & Conditions

For the purposes of these Terms, the following words and expressions have the meanings set out below unless context requires otherwise:

To be eligible to open and maintain a gon88 Account, you must at all times satisfy each of the following conditions:

• You are a natural person (not a corporation, trust, or other legal entity) aged 21 years or older.
• You have legal capacity to enter into a binding agreement under the laws applicable to you.
• You are not a resident or citizen of any jurisdiction in which online gambling is explicitly prohibited by applicable law and where such prohibition extends to the use of offshore platforms.
• You are not a current employee, officer, director, contractor, or close family member of any employee of gon88 or any of its affiliated entities, game providers, or payment processors.
• You are not subject to any self-exclusion order currently in effect on the gon88 Platform or any related platform operated by gon88's affiliates.
• You are acting on your own behalf and not as an agent, nominee, or representative of any third party.
• You have not previously had a gon88 Account closed or suspended for breach of these Terms.

gon88 reserves the right to verify eligibility at any stage of the membership lifecycle. If any eligibility condition ceases to be satisfied after Account opening, the Member must notify gon88 immediately and cease using the Platform.

Each eligible individual may hold only one Account on the gon88 Platform. Opening, operating, or attempting to operate multiple Accounts — whether under the same identity or different identities — constitutes a material breach of these Terms and will result in immediate Account suspension, forfeiture of any pending withdrawals, and permanent ban from the Platform.

When registering an Account, you agree to:

• Provide accurate, complete, and current personal information, including your full legal name as it appears on your government-issued identity document (KTP or passport), date of birth, active email address, and valid Indonesian mobile phone number.
• Maintain and promptly update your registration information so that it remains accurate and current at all times during your membership.
• Not use a false identity, impersonate another person, or use a name or contact details that are not your own.
• Not use a virtual private network (VPN), proxy, or any other technology to disguise your actual geographic location at the time of registration or login.

gon88 reserves the right to decline any registration application without providing a reason. Account approval is at gon88's sole discretion and does not constitute a guarantee of continued access to the Platform.

You are solely responsible for maintaining the confidentiality of your Account login credentials, including your username and password. You agree to:

• Select a strong, unique password and change it periodically.
• Enable two-factor authentication (2FA) where available — this is strongly recommended but not currently mandatory.
• Log out of your Account at the end of each session, particularly when using a shared or public device.
• Notify gon88 support immediately at [email protected] if you suspect unauthorised access to your Account.

gon88 shall not be liable for any loss resulting from your failure to maintain the security of your login credentials, provided that gon88 has not itself been negligent in its handling of your Account data.

KYC Verification. Prior to processing any withdrawal request, gon88 requires all Members to complete Know Your Customer (KYC) identity verification. KYC documentation typically includes:

• A clear, valid government-issued photo ID — Indonesian KTP (Kartu Tanda Penduduk) or an unexpired passport.
• Proof of the payment method used for deposits (e.g., a screenshot of the sending bank account or e-wallet showing the account name and number).
• A selfie photograph of the Member holding their ID document, where requested by the gon88 compliance team.

KYC reviews are typically completed within 24 hours of document submission. gon88 may request additional documentation at any time at its sole discretion. Failure to provide satisfactory KYC documentation within 14 days of request may result in Account suspension and withholding of any pending withdrawals pending further investigation.

All financial transactions on the gon88 Platform are conducted exclusively in Indonesian Rupiah (IDR). gon88 does not accept deposits or process withdrawals in any foreign currency. No currency conversion fees are applied by gon88; however, Members should be aware that their bank or e-wallet provider may independently apply conversion fees if the funding source is denominated in a currency other than IDR.

Accepted Deposit and Withdrawal Methods. gon88 currently supports the following Indonesian payment channels:

• Bank Transfer: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI (Bank Syariah Indonesia), Bank Permata, Bank Danamon.
• E-Wallets: OVO, DANA, GoPay, ShopeePay, LinkAja.

Deposits. Deposits are credited to a Member's Account Balance following confirmation of receipt by gon88's payment processing system. Typical deposit processing times are between 5 and 15 minutes. gon88 is not responsible for delays caused by a Member's bank or e-wallet provider.

Withdrawals. Withdrawal requests are subject to the following conditions:

• The Member's KYC verification must be completed and approved before any withdrawal can be processed.
• Withdrawals must be directed to a payment account registered in the Member's own name. Third-party payment accounts are strictly prohibited.
• The minimum withdrawal amount is Rp 50.000. The maximum single withdrawal amount is Rp 50.000.000, unless a higher limit has been specifically pre-approved in writing by the gon88 finance team for a given Member.
• Withdrawal requests submitted before 23:00 WIB are typically processed the same day. Requests submitted after 23:00 WIB are processed the following business day.
• E-wallet withdrawals via OVO, DANA, and GoPay are typically completed within 15 minutes of approval. Bank transfer withdrawals are typically completed within 10 to 30 minutes of approval.
• gon88 reserves the right to conduct additional security checks on any withdrawal request, which may extend processing time. Members will be notified by email if an additional review is initiated.

Inactive Account Fees. An Account that has had no login activity for a period of 12 consecutive months is classified as Dormant. gon88 reserves the right to apply an administrative fee of Rp 25.000 per month to Dormant Accounts with a positive balance. Members will receive email notification before any dormancy fee is first applied.

gon88 offers a range of promotional bonuses to both new and existing Members. All bonuses are subject to the specific terms published alongside each promotion and to the general bonus terms set out in this clause. In the event of any conflict between promotion-specific terms and these general terms, the promotion-specific terms shall prevail.

General Bonus Conditions:

• Bonuses are credited in IDR to a Member's promotional balance and are separate from the Member's real-money balance until Turnover Requirements are met.
• Each promotion is available once per Member, per household, per IP address, and per device, unless explicitly stated otherwise in the promotion-specific terms.
• Turnover Requirements must be completed within the time limit specified for each promotion. Unused bonus funds and any associated winnings will be forfeited upon expiry of the applicable time limit.
• gon88 reserves the right to determine which games and bet types contribute to Turnover Requirements. As a general guide, live casino games typically contribute 100%, slot games contribute 100%, and sportsbook bets contribute between 50% and 100% depending on the odds of the selection. Specific contribution rates are published in each promotion's terms.
• Bonuses may not be transferred, exchanged for cash prior to meeting Turnover Requirements, or used in combination with other bonuses unless explicitly permitted.
• Any withdrawal request made before Turnover Requirements are satisfied will result in the forfeiture of all outstanding bonus funds and any winnings generated from those bonus funds.
• gon88 reserves the right to modify, suspend, or cancel any bonus or promotion at any time, with or without prior notice, and to disqualify any Member found to be abusing promotional offers.

Bonus Abuse. gon88 actively monitors for bonus abuse patterns including, but not limited to: opening multiple Accounts to claim the same promotion; coordinated wagering with other Members; systematic exploitation of bonus terms through low-risk or hedging strategies; and use of automated betting software. Members found to be engaging in bonus abuse will have their bonuses cancelled, may have their withdrawal requests suspended pending investigation, and may be permanently banned from the Platform.

All sports bets, casino wagers, live casino stakes, and other gaming actions placed on the gon88 Platform are subject to the specific rules published for each product and market. Members are responsible for familiarising themselves with applicable rules before placing a Wager.

• Sportsbook. Bets are accepted at the odds displayed at the time the bet is confirmed by the system. gon88 reserves the right to void bets placed on odds that were published in error ("palpable errors"). Mix parlay (accumulator) bets require all individual selections to be settled before the combined payout is determined. Voor bola (Asian handicap) markets follow standard Asian handicap settlement rules as published in the gon88 sportsbook rules section.
• Live Betting. Live in-play bets are accepted subject to market availability. gon88 may suspend live markets at any time without notice during a live event. Bets accepted before a suspension are valid; bets placed after market suspension will be voided.
• Casino & Live Casino. All casino games use certified random number generators or live physical dealing as applicable. Game-specific rules are displayed within each game interface. gon88 is not responsible for disconnections during game play; where a disconnection occurs mid-round, the round outcome will be determined by the game system and the result will stand.
• Scratch Cards. All Scratch Card outcomes are determined at the moment the card is issued. The act of scratching reveals a pre-determined outcome.
• Minimum and Maximum Bet Limits. Minimum and maximum bet limits apply to all markets and games. Limits are displayed within the relevant game or market interface. gon88 reserves the right to adjust individual Member betting limits at its discretion without prior notice.

Members are strictly prohibited from engaging in any of the following conduct on or in connection with the gon88 Platform:

• Using the Platform for any purpose other than personal entertainment and lawful recreational betting or gaming.
• Attempting to access another Member's Account without authorisation.
• Using automated software, bots, scripts, or any artificial intelligence tools to place bets, navigate the Platform, or gain any advantage over other users or the Platform itself.
• Engaging in match-fixing, spot-fixing, or any form of corruption in connection with any sporting event on which bets are offered by gon88.
• Using the Platform to launder money or to facilitate any financial transaction that violates applicable anti-money laundering laws.
• Engaging in any form of collusion with other Members, including but not limited to chip dumping in poker or deliberately losing in live casino games to benefit another Member's wagering position.
• Exploiting software errors, glitches, or technical vulnerabilities in the Platform to obtain a financial advantage. Any winnings generated through such exploitation will be voided.
• Posting, transmitting, or making available any content through the Platform that is defamatory, obscene, discriminatory, or otherwise unlawful.
• Misrepresenting your identity, nationality, age, or any other personal information provided to gon88 at any time.

A breach of any prohibition in this clause constitutes a material breach of these Terms and entitles gon88 to immediately suspend or permanently terminate the Member's Account, withhold any balance pending investigation, and take any further legal action as may be appropriate.

gon88 is committed to promoting responsible gambling and to providing tools that help Members maintain control of their gaming activity. Gambling is intended as a form of entertainment; it is not a reliable way to generate income, and losses are a normal part of participation.

gon88 offers the following responsible gaming tools, all of which can be activated directly from the Member's Account settings:

• Deposit Limits: Daily, weekly, or monthly caps on the total amount that may be deposited into your Account.
• Loss Limits: Caps on the total net losses that may be incurred within a defined time period.
• Session Time Limits: Automatic session duration limits after which the Member is logged out.
• Cooling-Off Periods: Temporary Account suspensions of 24 hours, 7 days, or 30 days, during which the Member cannot log in or place Wagers.
• Self-Exclusion: Permanent or long-term Account closure for Members who believe they may have developed a problematic relationship with gambling. Self-exclusion requests are processed within 24 hours and are irrevocable for the exclusion period chosen.

For more information about responsible gaming tools and external support resources, please visit our dedicated Responsible Gaming page. If you believe your gambling is becoming a problem, we encourage you to use the self-exclusion tool or contact our support team immediately at [email protected].

All content on the gon88 Platform — including but not limited to the gon88 brand name, logo, trade dress, website design, text, graphics, software, game interfaces, and data compilations — is the exclusive intellectual property of gon88 or is used under licence from its respective rights holders. All rights are reserved.

Members are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal entertainment purposes in accordance with these Terms. This licence does not permit Members to:

• Copy, reproduce, distribute, or publicly display any Platform content without gon88's prior written consent.
• Reverse-engineer, decompile, or disassemble any Platform software or game code.
• Create derivative works based on any Platform content.
• Use the gon88 brand, logo, or trade dress in any manner that is likely to cause confusion or that implies an unauthorised affiliation with gon88.

To the fullest extent permitted by applicable law, gon88 excludes all liability for:

• Any loss of profits, loss of revenue, loss of anticipated savings, loss of data, or any indirect, consequential, special, or punitive damages arising out of or in connection with a Member's use of the Platform, regardless of whether such losses were foreseeable.
• Platform downtime, technical errors, network interruptions, or service unavailability, provided that gon88 uses commercially reasonable efforts to restore service promptly.
• Unauthorised access to a Member's Account resulting from the Member's failure to adequately protect their login credentials.
• Delays in deposit crediting or withdrawal processing caused by a Member's bank or e-wallet provider.
• Any tax, levy, or charge imposed by any Indonesian or foreign authority on winnings or balances held by a Member — Members are solely responsible for their own tax obligations.

Where gon88's liability cannot be fully excluded by law, gon88's total aggregate liability to any Member in respect of any claim arising out of or in connection with these Terms or the Member's use of the Platform shall not exceed the total amount deposited by that Member into their gon88 Account in the 30-day period immediately preceding the event giving rise to the claim.

Termination by the Member. A Member may close their Account at any time by submitting a written closure request to [email protected]. Account closure requests are processed within 5 business days. Any real-money balance remaining in the Account at the time of closure (net of any outstanding bonus obligations) will be returned to the Member via their verified payment method, subject to completion of any outstanding KYC requirements.

Termination by gon88. gon88 may suspend or permanently terminate a Member's Account at any time, with or without notice, in the following circumstances:

• Breach of any provision of these Terms.
• Failure to satisfy eligibility requirements.
• Provision of false or misleading information during registration or KYC.
• Suspected money laundering, fraud, or other criminal activity.
• At gon88's sole discretion, for any other reason that gon88 deems sufficient to protect the integrity or safety of the Platform and its Members.

Upon termination for cause, gon88 reserves the right to withhold any balance pending investigation and, where fraudulent activity is confirmed, to forfeit any outstanding balance to offset losses incurred by gon88 or other Members.

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the jurisdiction in which gon88 holds its international operating licence. gon88 operates under an internationally recognised gaming licence; the specific licensing jurisdiction is available upon request by contacting [email protected].

Members located in Indonesia acknowledge that online gambling is subject to legal restrictions under Indonesian law and that they access and use the gon88 Platform at their own risk and on their own initiative. gon88 makes no representation that the Platform or its services are appropriate or lawful for use in any specific jurisdiction. It is the Member's sole responsibility to ensure that their use of gon88 complies with any laws applicable to them.

Any dispute between a Member and gon88 that cannot be resolved through our internal complaints process shall be referred to binding arbitration in accordance with the rules of an internationally recognised arbitration body as designated by gon88, and the language of arbitration shall be English.

gon88 reserves the right to amend, update, or replace these Terms at any time. When material changes are made, gon88 will notify active Members via email to the address registered on their Account and will publish an updated version of the Terms on this page with a revised "Last Updated" date at the top of the document.

Your continued use of the gon88 Platform following the publication of updated Terms constitutes your acceptance of the revised Terms. If you do not agree with any changes, you must stop using the Platform and submit an Account closure request as described in Clause 12 above.

gon88 recommends that Members review these Terms periodically to stay informed of any updates. The version of the Terms currently published on this page supersedes all previous versions.

If you have any questions, concerns, or complaints regarding these Terms or the gon88 Platform, please contact our support team through any of the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the gon88 member dashboard after logging in to your Account.
• Response Time: Email enquiries are responded to within 24 hours. Live chat average first-response time is under 2 minutes, 24 hours a day, 365 days a year.

For responsible gaming support, including activating deposit limits, cooling-off periods, or self-exclusion, please visit our Responsible Gaming page or contact support directly via live chat. For frequently asked questions about accounts, payments, and game rules, see our FAQ page.