gon88 Privacy Policy

gon88 ("we", "us", "our") is committed to protecting the privacy and personal data of every individual who interacts with the gon88 platform. We recognise that the Members who trust us with their personal information — including Indonesian players from Jakarta, Surabaya, Bandung, Bali, Medan, and across the archipelago — deserve transparency about how that information is handled.

This Privacy Policy sets out in plain, unambiguous terms the categories of personal data we collect, the purposes for which that data is processed, the parties with whom it may be shared, the measures we take to keep it secure, and the rights you hold as a data subject. We encourage you to read this document in full and to contact us at any time if any aspect of our data practices is unclear.

This policy should be read alongside our Terms & Conditions, which govern the overall contractual relationship between you and gon88, and our Responsible Gaming policy, which outlines the protective measures gon88 applies to safeguard Members' wellbeing.

For the purposes of this Privacy Policy, gon88 is the data controller responsible for the personal data collected through the gon88 platform. The data controller determines the purposes and means by which personal data is processed.

All data-related enquiries, subject access requests, and complaints should be directed to our Data Protection contact:

• Platform Name: gon88
• Website: https://gon88.pro
• Data Protection Email: [email protected]
• Response Time: Within 30 days of receipt of a written request.

gon88 collects personal data that is necessary for the provision of its services, the fulfilment of regulatory obligations, and the improvement of the Member experience. The specific categories of data collected are described in the table below.

We do not collect or process special categories of sensitive personal data (such as health data, racial or ethnic origin, or religious beliefs) except where a Member voluntarily discloses such information in the context of a responsible gaming self-assessment or support request.

gon88 collects personal data through several channels:

• Direct submissions. Data you provide when registering an account, completing KYC verification, submitting a deposit or withdrawal request, contacting our support team, or responding to a survey or promotion.
• Automated technologies. Data collected automatically as you browse or use the gon88 platform, including cookies, web beacons, pixel tags, and server log files. See Clause 10 for full details of our cookie practices.
• Third-party payment processors. When you initiate a deposit or withdrawal, our payment processing partners (operating the relevant Indonesian bank transfer or e-wallet rails) may share transaction confirmation data with gon88 to facilitate settlement.
• Identity verification services. Where gon88 uses a third-party KYC verification provider, that provider may return a verification result and a risk score alongside the document data you submitted.
• Fraud and security providers. Technical signals such as device fingerprints and behavioural analytics may be collected by fraud-prevention partners operating on our behalf.

gon88 processes personal data only for specific, documented purposes. The primary purposes for which we use Member data are set out below:

• Account creation and management. To register your account, verify your identity, maintain your account balance, and provide you with access to the gon88 platform.
• Payment processing. To process IDR deposits and withdrawals through Indonesian banking channels (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, OCBC NISP, Bank Permata, Bank Danamon) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja), and to maintain accurate financial records.
• KYC and regulatory compliance. To verify your identity and age (21+), to meet anti-money laundering (AML) obligations, and to conduct ongoing transaction monitoring required by our international gaming licence.
• Service delivery and personalisation. To present you with relevant game recommendations, promotions, and platform features based on your usage patterns and stated preferences.
• Customer support. To respond to your enquiries, resolve disputes, process complaints, and provide technical assistance.
• Responsible gaming. To monitor for signs of problem gambling behaviour, enforce deposit limits and self-exclusion requests, and contact you if our systems detect unusual activity patterns that may indicate a gambling-related concern.
• Security and fraud prevention. To detect, investigate, and prevent fraudulent transactions, money laundering, multi-accounting, bonus abuse, and other prohibited conduct as defined in our Terms & Conditions.
• Marketing communications. To send you promotional offers, bonus notifications, and platform updates by email or in-platform message, where you have not opted out of such communications.
• Platform improvement and analytics. To analyse aggregate usage patterns, diagnose technical issues, test new features, and improve the overall Member experience on the gon88 platform.
• Legal and contractual obligations. To enforce our Terms & Conditions, respond to lawful requests from regulators or law enforcement authorities, and protect the legal rights of gon88 and its Members.

gon88 processes personal data only where a valid legal basis exists. The applicable legal bases are:

• Contractual necessity. Processing required to perform the contract between gon88 and the Member — including account management, payment processing, and KYC verification.
• Legal obligation. Processing required to comply with applicable anti-money laundering laws, licensing conditions imposed by gon88's international regulator, and responses to lawful regulatory or law-enforcement requests.
• Legitimate interests. Processing undertaken for gon88's legitimate business interests — including fraud prevention, platform security, analytics, and responsible gaming monitoring — where those interests are not overridden by the Member's fundamental rights and interests.
• Consent. Where gon88 relies on consent as the legal basis for processing (primarily for optional marketing communications), Members may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

gon88 does not sell, rent, or trade personal data to any third party for their independent marketing purposes. We share Member data only in the following circumstances and only to the extent necessary for the stated purpose:

• Payment service providers. Indonesian bank partners and e-wallet operators involved in processing deposits and withdrawals receive the account name, account number, and transaction amount necessary to execute the transfer.
• KYC and identity verification providers. Third-party identity verification services receive the identity documents and photographs you submit during KYC solely for the purpose of verifying your identity and age.
• Fraud and AML screening providers. Risk-management and anti-money-laundering screening services may receive transaction data and technical identifiers for the purpose of fraud detection and compliance monitoring.
• Game content providers. Third-party game studios (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft) may receive a pseudonymous Member identifier and game session data necessary to deliver their games within the gon88 platform. These providers do not receive your full identity data.
• IT infrastructure and hosting providers. Cloud hosting, content delivery, and cybersecurity providers who process data on gon88's behalf under strict data processing agreements.
• Regulatory and law enforcement authorities. Where gon88 is required by law, court order, or regulatory instruction to disclose Member data, we will do so. Where legally permissible, we will notify affected Members of such disclosures.
• Business transfers. In the event of a merger, acquisition, or sale of all or part of gon88's business, Member data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy. Affected Members will be notified of any such transfer.

All third parties with whom gon88 shares personal data are required to maintain appropriate technical and organisational security measures and to process data only for the specific purposes for which it was disclosed.

gon88 operates an internationally licensed platform and some of our data processors (including hosting infrastructure and fraud-prevention services) may process data in jurisdictions outside Indonesia. Where personal data is transferred internationally, gon88 ensures that appropriate safeguards are in place, including:

• Contractual clauses that impose obligations equivalent to those in this Privacy Policy on the receiving party.
• Use of data processors located in jurisdictions that maintain internationally recognised data protection frameworks.
• Technical encryption measures that protect data in transit and at rest regardless of the jurisdiction in which it is processed.

Members who require further information about the specific safeguards applied to international data transfers may contact us at [email protected].

gon88 retains personal data for as long as it is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements. The general retention principles applied by gon88 are as follows:

Following the expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.

The gon88 platform uses cookies and similar tracking technologies to ensure proper functionality, improve performance, and understand how Members use our services. The categories of cookies we use are:

• Strictly Necessary Cookies. Essential for the platform to function — these include session authentication cookies that keep you logged in during your visit and security tokens that protect against cross-site request forgery. These cannot be disabled without breaking core platform functionality.
• Performance & Analytics Cookies. These cookies collect anonymised information about how visitors interact with the gon88 platform — for example, which pages are visited most frequently and whether error messages are encountered. This data is used solely to improve the platform.
• Functional Cookies. These remember your preferences (such as preferred language, currency display, and game lobby layout) to provide a more personalised experience on return visits.
• Targeting & Advertising Cookies. Where applicable, these cookies are used to deliver promotions that are relevant to your interests and to measure the effectiveness of our marketing campaigns. We do not use these cookies to build profiles that are shared with or sold to third-party advertisers.

Most browsers allow you to manage cookie preferences through the browser settings menu. Disabling cookies may affect the functionality of the gon88 platform. For detailed guidance on managing cookies in your specific browser, please refer to your browser's help documentation.

As a data subject, you hold the following rights in respect of your personal data held by gon88. To exercise any of these rights, please submit a written request to [email protected]. We will respond within 30 days of receipt.

gon88 implements industry-standard technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our core security measures include:

• SSL/TLS Encryption. All data transmitted between your browser or device and the gon88 platform is encrypted using TLS 1.2 or higher. Our SSL certificate is maintained and renewed continuously.
• Password Hashing. Member passwords are never stored in plain text. They are stored as salted cryptographic hashes using a modern hashing algorithm, meaning that even gon88's internal staff cannot read your password.
• Access Controls. Access to personal data within gon88's internal systems is restricted on a strict need-to-know basis. Staff access logs are maintained and reviewed regularly.
• Data Minimisation. gon88 collects only the personal data that is genuinely necessary for the stated processing purposes. We do not retain data beyond the periods described in Clause 9.
• Intrusion Detection. Our platform is monitored 24/7 by automated security systems that detect and alert on unusual access patterns, potential brute-force attacks, and other indicators of compromise.
• Regular Security Audits. gon88 conducts periodic security assessments to identify and remediate vulnerabilities in our platform infrastructure.

While gon88 takes all reasonable steps to protect your data, no internet transmission or electronic storage system is entirely secure. We encourage Members to use strong, unique passwords for their gon88 accounts and to enable two-factor authentication where available. If you believe your account has been compromised, contact [email protected] immediately.

The gon88 platform is strictly intended for adults aged 21 years and older. We do not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory component of the KYC process for all Members.

If gon88 discovers or is notified that personal data has been collected from an individual who was under the age of 21 at the time of registration, we will immediately suspend the relevant account, delete or anonymise all associated personal data, and reverse any financial transactions where technically and legally feasible.

If you are a parent or guardian and believe that a minor in your care has registered a gon88 account, please contact us immediately at [email protected] so that we can take prompt remedial action.

The gon88 platform may contain references to third-party services — such as payment providers, game studio portals, or support tools — that operate under their own privacy policies. gon88 is not responsible for the privacy practices of any third-party service, and this Privacy Policy does not extend to any website, application, or service not operated directly by gon88.

We recommend that Members review the privacy policies of any third-party services they interact with in connection with their gon88 membership, particularly the terms of their chosen bank or e-wallet provider with respect to transaction data handling.

gon88 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we provide. When material changes are made, we will:

• Publish the updated Privacy Policy on this page with a revised "Last Updated" date at the top of the document.
• Notify active Members via email to the address registered on their gon88 account, where the changes materially affect the way their personal data is processed.
• Where required by law, seek fresh consent from affected Members before implementing the change.

We encourage you to review this Privacy Policy periodically. Your continued use of the gon88 platform following the publication of an updated Privacy Policy constitutes acceptance of the revised terms, to the extent permitted by applicable law.

If you have any questions, concerns, or complaints regarding this Privacy Policy or gon88's data practices, please contact our Data Protection team using the details below:

• Email: [email protected]
• Live Chat: Available 24/7 via the gon88 member dashboard after logging in to your account.
• Response Time: We aim to respond to all privacy-related enquiries within 7 business days and to formal subject access requests within 30 days of receipt.

If you are not satisfied with gon88's response to a privacy complaint, you have the right to escalate your complaint to the relevant data protection supervisory authority in the jurisdiction in which gon88 holds its operating licence. Details of the relevant authority are available upon request.

For questions about your account, deposits, withdrawals, or game rules, please visit our FAQ page. For information about responsible gaming tools available on your account, please visit our Responsible Gaming page.